ACSIS Cookies / Privacy Policy
At ACSIS (www.acsis.co.uk), we are committed to safeguarding the privacy and personal information of our users. This Privacy Policy outlines how we collect, use, store, share, and protect personal information from visitors to our website. By using our site, you consent to the terms outlined in this policy.
1. What Type of Information Do We Collect?
We may collect and process the following types of personal data:
• Personal Identification Information: Name, email address, phone number, address, payment information, and other details submitted through our forms.
• Technical Information: IP address, browser type, operating system, and location (if enabled).
• Usage Data: Information on how you use our website, products, and services, including click patterns and page views.
• Marketing Preferences: Subscription data for newsletters, email preferences, and consents.
We may also collect additional personal information that you provide voluntarily through communication with us, such as inquiries, feedback, and interaction with our services.
2. How Do We Collect Information?
We collect personal information in the following ways:
• Direct Interaction: Information you provide by filling out forms on our website, subscribing to newsletters, or purchasing products.
• Automated Technologies: Information collected automatically through cookies, log files, and tracking tools (such as Google Analytics) when you interact with our website.
• Third-Party Sources: Information from third parties, such as analytics providers, advertising networks, and payment processors.
3. Why Do We Collect Personal Information?
We collect and process your personal information for the following reasons:
• Service Provision: To process and deliver your orders, respond to inquiries, provide customer support, and manage payments.
• Marketing & Communication: To send marketing communications, newsletters, and promotional offers (with your consent) and to tailor content and advertisements.
• Legal Obligations: To comply with legal and regulatory requirements (e.g., tax, reporting).
• Website Performance: To improve website functionality, enhance user experience, and maintain security.
• Data Analytics: To measure and analyze site traffic, user engagement, and market trends to improve our services.
4. Legal Basis for Processing Personal Data (GDPR Compliance)
We process personal information based on the following legal grounds:
• Consent: Where you have provided explicit consent to process your data for marketing purposes.
• Contractual Necessity: To fulfill contractual obligations, such as delivering services or processing payments.
• Legitimate Interest: For website analytics, service improvement, and fraud prevention, where such processing does not override your rights.
• Legal Obligation: To comply with regulatory or legal requirements, such as tax and fraud laws.
5. How Do We Store, Use, Share, and Disclose Your Personal Information?
We take the security of your data seriously and implement appropriate measures to protect it. Your data is stored on secure servers, and we limit access to only those who need it to perform their roles.
Data Sharing: We may share your personal data with:
• Service Providers: For payment processing, website hosting, analytics, and customer support (e.g., Google Analytics, Stripe).
• Legal Authorities: If required to comply with legal obligations or protect against fraud.
• Third-Party Partners: To deliver targeted advertising, where applicable, and only with your consent.
International Data Transfers: If we transfer your data outside the UK or EEA (e.g., to the US), we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your privacy.
6. How Do We Communicate with Site Visitors?
We may contact you through:
• Email: For updates, promotional messages, transactional notifications (e.g., order confirmations), and marketing (if you consent).
• SMS/Phone: With explicit consent, for urgent communication or promotional offers.
• Opt-Out: You may opt out of marketing emails by clicking the “unsubscribe” link in our emails or by contacting us directly.
7. How Do We Use Cookies and Other Tracking Tools?
We use cookies and similar tracking technologies to enhance your experience and monitor site performance. Cookies may be used for:
• Essential Functions: To ensure the website functions properly (e.g., session cookies).
• Analytics: To track user behavior and improve website performance.
• Marketing: To display relevant advertisements based on your browsing habits.
You can manage or disable cookies through your browser settings. For more details, please refer to our [Cookies Policy].
8. Data Subject Rights (GDPR Compliance)
Under the GDPR, you have the following rights regarding your personal data:
• Right of Access: To request a copy of the personal data we hold about you.
• Right to Rectification: To correct inaccurate or incomplete data.
• Right to Erasure: To request the deletion of your data where it is no longer necessary.
• Right to Restrict Processing: To request we stop processing your data in certain situations.
• Right to Data Portability: To receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: To object to processing your data, including for marketing purposes.
To exercise any of these rights, please contact us using the details below.
9. California Residents (CCPA Compliance)
If you are a California resident, you are entitled to additional rights under the CCPA:
• Right to Know: To request details on what personal information is collected, used, disclosed, or sold.
• Right to Deletion: To request the deletion of your personal data, subject to certain exceptions.
• Right to Opt-Out: To opt out of the sale of your personal information.
• Non-Discrimination: You will not be discriminated against for exercising your rights.
To exercise these rights, please contact us using the details below.
10. How Can You Withdraw Consent?
You can withdraw your consent at any time by contacting us at the details below. This includes opting out of marketing communications or requesting that your data be deleted or modified.
11. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Once your data is no longer needed, we will securely delete or anonymize it.
12. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. These include encryption, secure servers, and regular security audits.
13. Minors’ Privacy
Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children without parental consent. If you believe we have collected data from a child, please contact us to request deletion.
14. Privacy Policy Updates
We may update this Privacy Policy to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and we will notify users where required. The date of the last revision will be shown at the top of the policy.
15. Questions and Contact Information
For questions or to exercise your privacy rights, please contact us at:
ACSIS
Email: contact@acsis.co.uk
Website: www.acsis.co.uk
By using our website, you agree to the terms outlined in this Privacy Policy.